FAQs

Q1: Do you ship internationally?
A: Not yet. We currently ship within the continental U.S. only.

Q2: How are products made?
A: Each item is made-to-order for quality assurance and sustainability.

Q3: Can I track my shipment?
A: Yes, a tracking number is emailed once your order ships.

Q4: What if I never receive my item?
A: Contact support@davinciwager.com and we’ll investigate immediately.

Q5: Are your products sustainable?
A: We work with partners who emphasize responsible sourcing and production.

Q6: Do I need to be a DavinciWager user to shop here?
A: Nope! DW Collective is open to everyone — but DavinciWager subscribers receive exclusive discounts.

Q7: I’m a paid subscriber. How do I get my discount?
A: Oracle-tier users automatically receive 15%–20% off based on subscription level. Be sure you’re logged in to your linked account at checkout.

Q8: Can I exchange an item for a different size?
A: Yes — as long as the original item is in unused condition and you request a return authorization within 7 days of delivery.

Q9: What if the item I want is sold out?
A: Because of our limited runs, sold-out items may not return. Follow us on social for restocks or new drops.

Q10: How long does shipping take?
A: Orders are processed in 2–3 business days and typically arrive within 3–5 business days via USPS or UPS Ground.

Q11: What’s your return policy?
A: Returns require prior authorization and must be requested within 7 days of receiving your item. See our Returns & Exchanges section for full details.